If your order arrives damaged, wrong or incomplete, we replace the item or refund you. Because our products are food and personal care items, we can’t take back products that have been opened or used.
When we replace or refund
- The product is damaged, torn or leaking when it arrives
- We sent the wrong product or the wrong size
- An item is missing from your order
- The product is past its best-before date when it reaches you
What we can’t accept
- Returns because you changed your mind
- Opened, used or partly used products
- Damage that happens after delivery, for example from storage
- Requests made more than 48 hours after delivery
How to raise a request
- Within 48 hours of delivery, email orders@mayooramillets.com or mayooraagrrofoods@gmail.com, or WhatsApp +91 80727 34947 with your order number.
- Attach clear photos of the product, its label and the outer box. An unboxing video helps us settle it faster.
- We reply within 1 working day. If we need the item back, we arrange the pickup at no cost to you.
You can choose a replacement or a refund. If the product is out of stock, we refund you.
Refunds
- Refunds go back to the payment method you used (card, UPI, net banking or wallet) through Razorpay.
- We start the refund within 2 working days of approving it. Your bank usually credits it within 5–7 working days.
- If the whole order is affected, we also refund the shipping charge you paid.
Cancelling an order
- You can cancel any time before we dispatch it. Email or WhatsApp us with your order number and we refund the full amount.
- Once an order has been dispatched, it can’t be cancelled.
Contact
Email orders@mayooramillets.com or mayooraagrrofoods@gmail.com, or call or WhatsApp +91 80727 34947, Monday to Saturday, 10 am to 6 pm.